FAQ – Frequently Asked Questions

 

1. What material is your jewelry made of?

 


Our jewelry is made from high-quality stainless steel (waterproof and gold-plated with 18 or 14 karats), rhodium-plated or gold-plated 925 sterling silver, and real gold (333, 585, or 750). Our waterproof stainless steel jewelry is particularly popular – robust, durable, and ideal for everyday wear.


 

2. Is your jewelry waterproof?

 


Yes, our gold-plated stainless steel jewelry is 100% waterproof and particularly durable – thanks to the high-quality PVD coating (Physical Vapor Deposition). This process ensures a particularly resistant gold plating that is significantly more resistant to abrasion, water, sweat, and everyday stresses than conventional gold plating.

So you can wear it without hesitation when showering, swimming, or washing your hands, without the color fading or peeling off. For silver or real gold jewelry, however, we recommend avoiding contact with water as much as possible.


 

3. Is your stainless steel jewelry hypoallergenic?

 


Yes, our stainless steel is hypoallergenic and therefore ideal for sensitive skin. It is also rust-free and extremely resistant to external influences.


 

4. What's the best way to care for my jewelry?

 

 

  • Stainless steel: Simply wipe with a soft cloth – no special care needed.

  • Silver: Store dry and clean regularly with a silver polishing cloth. Avoid contact with water, perfume, or chemicals.

  • Gold-plated jewelry: Gently clean with a soft, dry cloth. To protect the gold plating, please remove before sports, showering, and sleeping.

 


 

5. What's the best way to store my jewelry?

 


Store your jewelry dry, ideally in a jewelry box or cloth bag. It's best to store them individually to avoid scratches and discoloration. Please avoid direct sunlight and moisture.


 

6. What if my jewelry tarnishes or loses its shine?

 


You can remove light discoloration with a soft cloth or special cleaning agents for silver or gold. For heavy soiling, we recommend professional cleaning at a jeweler.


 

7. How long does the gold plating last?

 


Our gold plating is of high quality. To ensure it stays beautiful for as long as possible, avoid moisture, sweat, perfume, and chemicals. Care and careful handling significantly extend its lifespan.


 

8. Can I wear the jewelry during sports?

 


For gold-plated jewelry (silver & stainless steel), we recommend removing it during sports, as sweat and friction can wear down the plating. Pure stainless steel jewelry without coating is impervious.


 

9. Do you offer a guarantee on your jewelry?

 


Yes, we offer a guarantee on material and manufacturing defects. Should your piece of jewelry show defects within the warranty period, please contact us with a photo and your order number. We will be happy to help you.


 

10. Can I return or exchange my jewelry?

 


Yes, you can return or exchange your order within 14 days of receipt – provided the jewelry is unworn and in its original packaging. Simply contact our customer service.


 

11. How do I contact your customer service?

 


You can reach us by email at shop@gavero.de or directly via the WhatsApp icon on our shop page. We are always happy to assist you with advice and support.