FAQ – Frequently Asked Questions
1. What material is your jewelry made of?
We offer a selection of jewelry made of sterling silver (rhodium-plated or 18-carat gold-plated), real gold (333, 585 and 750 gold) and stainless steel (18-carat gold-plated).
2. How do I best care for my silver jewelry?
Avoid contact with water, perfume, and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.
3. Can I wear my gold jewelry while showering or swimming?
To preserve the shine and quality of your gold jewelry, we recommend avoiding wearing it while showering or swimming. Clean your gold jewelry regularly with a soft cloth.
4. Is your stainless steel jewelry hypoallergenic?
Yes, our stainless steel jewelry is hypoallergenic, making it an excellent choice for sensitive skin. It's also durable and rust-proof.
5. What is the best way to store my jewelry?
Store your jewelry in a dry environment and avoid direct sunlight. Store jewelry pieces individually to avoid scratches and damage.
6. What do I do if my jewelry tarnishes or loses its shine?
Gently clean the jewelry with a soft cloth. For stubborn tarnish, you can use a special silver or gold cleaning product. For heavily soiled or damaged pieces, we recommend professional cleaning by a jeweler.
7. Do you offer a guarantee on your jewelry?
Yes, we offer a warranty against material and manufacturing defects. Please contact our customer service for further information and warranty assistance.
8. How can I ensure that my gold plating lasts a long time?
Avoid contact with water, perfume, and chemicals, and remove your jewelry before physical activity. Store your jewelry in a safe and dry place.
9. Can I return or exchange my jewelry?
Yes, we offer a return policy within 14 days of receipt of the item, provided the jewelry is unworn and in its original packaging. Please contact our customer service for further details.
10. How do I contact customer service?
You can reach our customer service by email at shop@gavero.de . We are happy to answer any questions or concerns you may have.
We offer a selection of jewelry made of sterling silver (rhodium-plated or 18-carat gold-plated), real gold (333, 585 and 750 gold) and stainless steel (18-carat gold-plated).
2. How do I best care for my silver jewelry?
Avoid contact with water, perfume, and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.
3. Can I wear my gold jewelry while showering or swimming?
To preserve the shine and quality of your gold jewelry, we recommend avoiding wearing it while showering or swimming. Clean your gold jewelry regularly with a soft cloth.
4. Is your stainless steel jewelry hypoallergenic?
Yes, our stainless steel jewelry is hypoallergenic, making it an excellent choice for sensitive skin. It's also durable and rust-proof.
5. What is the best way to store my jewelry?
Store your jewelry in a dry environment and avoid direct sunlight. Store jewelry pieces individually to avoid scratches and damage.
6. What do I do if my jewelry tarnishes or loses its shine?
Gently clean the jewelry with a soft cloth. For stubborn tarnish, you can use a special silver or gold cleaning product. For heavily soiled or damaged pieces, we recommend professional cleaning by a jeweler.
7. Do you offer a guarantee on your jewelry?
Yes, we offer a warranty against material and manufacturing defects. Please contact our customer service for further information and warranty assistance.
8. How can I ensure that my gold plating lasts a long time?
Avoid contact with water, perfume, and chemicals, and remove your jewelry before physical activity. Store your jewelry in a safe and dry place.
9. Can I return or exchange my jewelry?
Yes, we offer a return policy within 14 days of receipt of the item, provided the jewelry is unworn and in its original packaging. Please contact our customer service for further details.
10. How do I contact customer service?
You can reach our customer service by email at shop@gavero.de . We are happy to answer any questions or concerns you may have.