Returns
Your satisfaction is important to us! If you don't like a piece of jewelry, you can, of course, easily return it to us within 14 days of receipt – no questions asked.
Please note that personalized or custom-made products are excluded from returns.
Furthermore, our Gavero Mystery Boxes are not subject to a right of withdrawal, as each box is individually and randomly put together (§ 312g Abs. 2 Nr. 1 BGB). We carefully record which pieces of jewelry you have already received so that you do not receive duplicate items.
✨ How to return an item:
- Please log in to your customer account and click on the product you wish to return, then select 'Return' and state the reason for return. To customer account login
- We will review your return request and then send you the return label.
- Print out the label, attach it to the package, and drop it off at the parcel service provider within 2 weeks.
🌍 Returns from abroad
If you wish to return your order from a country other than Germany or Austria,
we ask you to arrange the return independently and at your own expense.
Please send the package to the following address:
GAVERO GmbH
Käthe-Kollwitz-Ufer 92
01309 Dresden
Deutschland
Please choose insured shipping with tracking so that your package arrives safely.
Return costs:
The incurred return costs will be deducted from your refund amount.
Germany - €5.99
Austria - €12.99
💰 Refund & Special Cases
1. Defective or faulty goods
If your piece of jewelry arrives damaged or faulty, we will, of course, arrange for a replacement or refund.
In this case, we will cover the return costs (only after prior arrangement). Please contact us beforehand so we can coordinate the return together.
2. Withdrawal for other reasons
If you wish to return a product because you do not like it or it does not meet your expectations, this falls under your right of withdrawal.
According to § 357 Abs. 6 BGB, you bear the return costs in this case.
3. Returns from promotions
If you participated in a promotion (e.g., 3 for 2 or Buy X, get Y free), the price advantage only applies as long as the offer conditions are met.
When returning individual items, the discount will be recalculated proportionally and deducted from the refund amount.
If your order falls below the minimum purchase value of a promotion due to the return, please also return the free item.
💎 Condition of the return
Please return your jewelry in its original condition.
Items may only be tried on, not worn. If products are tested beyond the usual extent, damaged, or heavily worn, no refund can be issued.
Packaging instructions:
Please use the original packaging if possible, so that your jewelry arrives safely.
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Necklaces should be secured in the designated foam slots of the GAVERO box to prevent tangling.
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Place earrings back into the designated holder to prevent scratches.
Once your package has arrived and we have completed the quality check, you will receive your refund. Processing can take up to 10 business days.
⏰ Deadlines
If the 14-day return period is exceeded and no individual extension has been agreed upon with us, we will automatically send your package back to you.
✨ Note on Mystery Boxes:
Our Mystery Boxes are true surprises – lovingly and individually put together for you.
Since each box is unique and the content is determined randomly, there is no right of withdrawal according to § 312g Abs. 2 Nr. 1 BGB.
We make sure that you do not receive duplicate pieces of jewelry – so each box remains something very special.
